FAQ’s
Do you deliver?
o Yes, we provide white glove service which includes delivery, set-up, and pick up. We service New York, New Jersey, and Pennsylvania. Delivery price is based upon distance.
· Can I pick up the props myself?
o Due to the handcrafted nature of our products, Party Pop Co. handles all delivery, setup, & takedown to limit potential damage to them.
· What Marquee Letters do you have?
o Party Pop Co. has EVERYTHING you need, and even doubles! Special requests/customization are welcomed, 3-week notice is required, as our entire collection is handcrafted with love!
· Do your Marquee Letters require power?
o Yes. Each Marquee Letter is individually wired, and can easily be plugged into one another. Allowing flexible placement. Just one outlet is needed. (120v outlet) We provide all necessary extension cords.
· Can I pick the design of the Floating Numbers/Letters?
o Absolutely! Our Floating Numbers/Letters are 6 1/2 tall and can be designed to fit any theme! They are always filled with the industry’s best organic and photo-biodegradable balloons.
· How far in advance should I book?
o If you love it… reserve it as soon as possible! Due to the popularity of our collection, availability is subject to change. We are booking events up to a year in advance, however most of our bookings are reserved 3-5 months out. Dates nor props cannot be held until a reservation deposit is made. A 25% deposit in required to secure your date (This will be applied towards your balance) . The remainder of your payment is due in FULL 15 days prior to event or any time leading up to your event. Failure to pay the remainder of your balance, will result in a forfeit of your deposit. Deposit can be paid thru Square with any Major Credit or Debit card.
· Can I use your Marquee Letters outside?
o Yes, they can be used outside in normal weather conditions. The client must provide a backup indoor location where products can be moved in case of inclement weather. If outdoor use is preferred, props must be moved inside overnight. Same day pick up must be arranged prior to booking. Late night pick up after 7pm will incur an additional fee ($250. Should bad weather or wind become an issue, we may have to make a difficult call to deny outdoor placement for safety reasons.
· What if I damage or lose an item?
o Party Pop Co. understands mishaps happens…small dings, paint chip, or scratches can be easily fixed and proves that your party is one for the books! If a prop is damaged beyond that (exceeds $30 in repair) or goes missing or is not returned, the renter assumes full responsibility for the props upon possession. A damage or replacement fee will be charged. Marquee letters need to be properly protected in case of inclement weather.
· How does invoicing work?
o Once your final design has been chosen we will send out an invoice to your preferred email for the non-refundable deposit. We accept VENMO, plus all major credit cards/ debit thru SQUARE! Once it is paid you are in our calendar! You will then receive a 2nd invoice for your remaining balance that must be paid 15 days before your event.
· How can I secure my date?
o Please complete the inquiry form, and we will be in touch with you. Please note due to the nature of the business typical response time frame is 3-4 business days.
· What are your hours?
o Mon- Closed
o Tue: By Appt Only
o Wed: 10am – 5pm
o Thursday: 10am-5pm
o Friday: 10am-4pm
o Saturday: Reserved for booked events
o Sunday: Reserved for booked events
· Can I pick my decor design ?
o Absolutely! We will work closely with you to capture your vision! Customizations are always welcomed! We carry various themed backdrops, backdrop signs and props. Feel free to ask us how we can personalize your event!
